Privacy Policy

Last updated: August 28, 2026

This Privacy Policy explains how Grounded Holistic Apothecary collects, uses and shares information when you visit our online store, place an order, contact us or otherwise interact with our website and services.

Information We Collect

Depending on how you interact with the store, we may collect information you provide directly, such as your name, email address, phone number, billing and shipping address, order details, account information and messages you send us.

When you use the website, Shopify and other service providers may also collect technical and usage information such as your device and browser information, IP address, pages viewed, referral information and interactions with the site. Cookies and similar technologies may be used to operate the store, remember preferences, understand site performance and, where applicable, support marketing and advertising.

How We Use Information

We may use information to process and fulfill orders; provide customer service; communicate about orders, products or inquiries; maintain and improve the website; prevent fraud or misuse; understand store performance; comply with legal obligations; and send marketing communications when permitted and according to your preferences.

How Information May Be Shared

We may share information with service providers that help us operate the store and serve customers, including Shopify, payment processors, shipping and fulfillment providers, analytics and technology providers, and other vendors performing services on our behalf. We may also disclose information when required by law, to protect legal rights, or in connection with a business transaction where permitted by law.

Our website is hosted by Shopify. Shopify processes information according to its own privacy practices as part of providing the ecommerce platform and related services.

Cookies + Advertising Choices

Cookies and similar technologies may be used for essential store functions, analytics, personalization and advertising. Available privacy choices can depend on your location and the technologies used on the site.

Where applicable, you can visit our Your Privacy Choices page to manage certain choices related to targeted advertising, sale or sharing of personal information as those terms are defined by applicable privacy laws.

Marketing Communications

If you receive marketing emails from Grounded, you can unsubscribe using the link provided in the message. Transactional or service-related communications about an order or inquiry may still be sent when necessary.

Data Retention + Security

We retain information for as long as reasonably necessary for the purposes described in this policy, including order administration, customer service, recordkeeping and legal obligations. We and our service providers use safeguards intended to protect information, but no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, applicable law may provide rights regarding your personal information, such as requesting access, correction or deletion, or opting out of certain uses or disclosures. Some requests may require identity verification and may be subject to legal exceptions.

Children’s Privacy

Our online store is not intended for children under 13, and we do not knowingly seek to collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements or services. The current version will be posted on this page.

Contact Us

For questions about this Privacy Policy or a privacy request, please contact Grounded Holistic Apothecary.