Refund policy
Effective Date: March 28, 2024
Grounded ("Grounded," "we," "us," or "our") respects the privacy of our customers ("you" or "your"). This Privacy Policy describes how we collect, use, and disclose information in connection with your use of our Facebook and Instagram Shops (collectively, the "Shops").
Information We Collect
We collect the following information through the Shops:
- Contact Information: Name, billing address, shipping address, email address, and phone number. This information is collected to process your orders and fulfill your requests.
- Payment Information: Payment method details are not directly collected by us. Payment processing is handled securely by Facebook and Instagram Payments. We may receive a billing and shipping address associated with your chosen payment method.
- Activity Information: Your browsing history within our Shops, items viewed, and search history. This information is used to personalize your shopping experience and recommend products you might be interested in.
- Device Information: Information about the device you use to access the Shops, such as device type, operating system, IP address, and browser type. This information is used for internal analytics and to improve the functionality of the Shops.
How We Use Your Information
We use your information for the following purposes:
- To process your orders and fulfill your requests.
- To send you important information about your orders, including order confirmations, shipping notifications, and customer service communications.
- To personalize your shopping experience and recommend products you might be interested in.
- To improve the Shops and our overall customer service.
- To comply with legal and regulatory requirements.
How We Share Your Information
We share your information with the following third parties:
- Facebook and Instagram: We use Facebook and Instagram Shops platforms to provide our products. These platforms may collect their own information about you in accordance with their privacy policies.
- Payment Processors: We use third-party payment processors to securely process your payments. These processors may collect your billing information to complete the transaction.
- Fulfillment Providers: We may use third-party fulfillment providers to ship your orders. These providers will receive your shipping address to deliver your products.
We may also share your information with other third parties with your consent or as required by law.
Your Choices
You have choices regarding your information:
- Accessing and Updating Your Information: You can access and update your contact information through your Facebook or Instagram account settings.
- Opting Out of Marketing Communications: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of our emails. You can also manage your communication preferences through your Facebook or Instagram account settings.
Data Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is ever completely secure. We cannot guarantee the security of your information.
Children's Privacy
The Shops are not directed to children under the age of 13. We do not knowingly collect information from children under 13. If you are a parent or guardian and you believe your child has provided us with information, please contact us. We will take steps to delete the information from our systems.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on the Shops. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at groundedorders@gmail.com
Grounded
10 Thoreau Dr. S. Easton, MA
This Privacy Policy is intended to comply with applicable data privacy laws and regulations, including the California Consumer Privacy Act (CCPA).