Shipping + Returns

We want your Grounded order to arrive smoothly and for you to feel confident shopping with us. Below you’ll find our current shipping and return guidelines.

Shipping

Where We Ship

Grounded Holistic Apothecary currently ships within the United States. International shipping is not available at this time.

Free Shipping

Enjoy free standard shipping on U.S. orders of $55 or more, after discounts and before applicable taxes.

Shipping Rates

For orders below the free-shipping threshold, available shipping methods and rates are calculated at checkout based on your order and destination.

Order Processing

Because Grounded products are prepared and packed in small batches, please allow time for order processing before shipment. Most orders are prepared promptly, but processing may take longer during holidays, launches, special promotions, or periods of high order volume.

Estimated Delivery

Estimated delivery timing is shown at checkout when available and begins after your order has been processed and handed to the carrier. Carrier transit times are estimates and may be affected by weather, holidays, service disruptions, or other circumstances outside our control.

Tracking

When tracking is available, you’ll receive shipment information using the contact details provided with your order. Please allow a short period for carrier tracking to update after a label is created.

Warm-Weather Shipping + Natural Texture Changes

Natural tallow, butters and oils can soften or firm with temperature changes. During warm-weather transit, a body butter or balm may arrive softer than usual or may change texture after cooling. This does not necessarily mean the product is damaged. Store your Grounded products in a cool, dry place away from direct heat and sunlight and allow softened products to return to a moderate room temperature before use.

Incorrect Shipping Addresses

Please review your shipping address carefully before completing checkout. If you notice an error, contact us as soon as possible. Once an order has entered fulfillment or shipped, we may not be able to change the destination.

Lost, Delayed, or Damaged Packages

If your package is delayed, appears lost, arrives damaged, or your order is otherwise not as expected, please contact Grounded so we can help review the situation. Keep the original packaging and take clear photos of any shipping damage when possible. Carrier delays and delivery issues can occur after a package leaves our hands, but we will do our best to help you determine the appropriate next step.

Returns + Exchanges

We hope you love your Grounded products. Because many of our items are personal-care products, we balance customer service with product safety and hygiene.

14-Day Return Window

Eligible unopened and unused items may be returned within 14 days of delivery. Please contact us within that 14-day period before sending anything back so we can confirm return eligibility and provide next steps. Items sent back without prior authorization may not be accepted.

Personal-Care Products

For health and hygiene reasons, opened, used, or tested soap, skincare, body-care, lip-care, topical magnesium, and other personal-care products are generally not eligible for return or exchange unless they arrived damaged, defective, or incorrect.

Return Condition

To be eligible for a discretionary return, the product must be unopened, unused, and in its original condition and packaging. We reserve the right to decline a return that does not meet these conditions.

Damaged, Defective, or Incorrect Orders

If an item arrives damaged, defective, or different from what you ordered, please contact us promptly with your order details and photos when applicable. These issues are handled separately from the standard 14-day unopened-item return policy, and we’ll review the situation to determine the appropriate resolution.

Return Shipping

When a discretionary return is approved for an item that was not damaged, defective, or sent incorrectly, return shipping costs are generally the customer’s responsibility. Original shipping charges are not refundable unless required by law or the return resulted from an error on our part.

Final-Sale Items

Gift cards, personalized or custom items, and products clearly marked final sale are not eligible for return or exchange except where required by law.

Refunds

If a return is approved, any refund will be issued after the returned item has been received and reviewed. Approved refunds are generally sent back to the original payment method. Processing times after a refund is issued can vary by bank or payment provider.

Questions?

We’re happy to help. Visit our Contact page with your order number and a brief description of the issue. You can also visit our FAQ for answers about Grounded products, ingredients, care, ordering, shipping and returns.